Terms and Conditions
Acceptance of the Terms
By using Loto-Québec's services, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our platform.
Eligibility Requirements
To use our platform, you must meet the following eligibility requirements:
Minimum Age Requirement
You must be at least 18 years old to use our platform. We reserve the right to request proof of age from users who appear to be underage.
Geographic Restrictions
Our services are only available to residents physically located in Québec, Canada. Users from other Canadian provinces or foreign countries are not eligible to play on our real-money site.
Account Registration Rules
To create an account, you must:
One-Account-per-User Policy
You may only have one account per person. Sharing accounts is not allowed.
Identity Verification and KYC
We require all users to undergo identity verification through an external provider. We reserve the right to request additional identification documents if necessary.
Account Accuracy Obligations
You must ensure that your account information, including address and phone number, is accurate and up-to-date.
Account Security Responsibilities
It's your responsibility to maintain the security of your login credentials (username/password) and other sensitive information. You must not share or allow others to use your login details.
Login Credentials and Password Protection
You are responsible for creating strong passwords and keeping them confidential. Loto-Québec is not liable for any losses resulting from password sharing or unauthorized access.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict or close accounts of users who engage in prohibited activities, including but not limited to:
Bonus and Promotion Rules
All bonuses and promotions are subject to specific terms and conditions. Please read each offer carefully before participating.
Wagering and Gameplay Conditions
You must comply with all wagering requirements for bonuses and promotions, including any minimum bets or game restrictions.
Bonus Abuse Prevention
We reserve the right to revoke bonuses and close accounts of users who abuse our bonus system.
Deposits and Withdrawals
For deposits and withdrawals related information please refer to separate policy section below:
Loto-Québec offers various deposit options, including credit card payments. You can find more details on our website about how to make a payment. When making deposits or requesting withdrawals, you must comply with all applicable laws and regulations.
Before making any withdrawal requests, we may require additional identification documents for verification purposes.
All withdrawal requests are subject to review and processing times may vary depending on the complexity of the request. Loto-Québec is not responsible for delays or losses resulting from third-party payment processors or banking institutions.
We take responsible gaming seriously and encourage users to:
Users may request self-exclusion or account restrictions through our website. We will review each request carefully and respond in a timely manner.
Our platform uses certified RNG systems to ensure fair gameplay. You can trust that the outcomes of our games are truly random.
Technical Interruptions or Voided Gameplay
In the event of technical interruptions, we may void gameplay or cancel bets at any time without prior notice.
Suspension or Closure of Accounts
We reserve the right to suspend or close accounts for reasons including but not limited to:
Intellectual Property and Platform Ownership
All intellectual property rights, including copyrights and trademarks, belong to Loto-Québec. You must not reproduce, modify, distribute, or display our content without prior written consent.
Limitation of Liability
Loto-Québec will not be liable for any losses resulting from:
Modification of Terms
We reserve the right to change these terms and conditions at any time. Any changes will become effective immediately upon posting on our website.
Our platform operates under provincial legislation governing Loto-Québec, a Crown corporation that holds the exclusive mandate to operate and regulate government-run gambling (lotteries, casinos, and online gaming) within the province.
If you have any questions or concerns about our Terms and Conditions, please contact us.
